Shopping Guide

Product ordering method

1. add product to shopping cart
2. Enter shipping address
3 . Select payment method
4 . Confirm your order

About gift wrapping

If you would like gift wrapping, please check the box on the product page and select the desired box.
Please check the product size and box size before making your selection.

If you wish to have a noshi, please fill in the remarks column in the remarks column of the cart. (Limited to gift box purchases)

Please see the gift wrapping page for details.

About payment

● Credit card payment [VISA, MASTER, DINERS, JCB, AMEX]
Please be assured that input contents such as card information are encrypted with SSL and sent.
Please contact each credit company for the debit date.

● You can use AmazonPay, GooglePay, and ApplePay.

●Bank transfers are available only for customers in Japan.

About business days

Business days: Online shop only on weekdays
Closed: Saturdays, Sundays, and holidays
Orders and inquiries received on holidays will be handled sequentially on the next business day.
Inquiry reception hours: 10:00-17:00

Regarding delivery

● About domestic shipping in Japan

・If there are multiple delivery addresses, the shipping fee will be charged for each delivery address.
・The shipping fee to Honshu/Kyushu/Shikoku is 660 yen. Free shipping for purchases of 8,800 yen or more including tax (excluding delivery to Hokkaido, Okinawa, remote islands, and outside of Japan)
・The shipping fee to Hokkaido, Okinawa and remote islands is 1,320 yen.
・Special shipping may be charged separately for some products or destinations such as remote islands. (If the price changes, the staff will contact you again)

● About overseas shipping fee
・The shipping fee varies depending on the delivery area.
For details, please check the shipping fee at checkout.
・Usually, EMS is used for overseas delivery. The shipping company may change depending on the amount of orders, but if there is a change, it will be stated in the shipping email. Please note that you cannot choose the delivery company.
・Some areas cannot be shipped due to conflict areas or political situations. We will cancel the order if it is placed in an area where we cannot accept parcels.

●Delivery conditions ・We will ship within 7 business days after receiving your order.
・It takes about 10 days for the production of custom-made items.

● You can specify the delivery time and choose the delivery time zone.
・We may not be able to deliver at the desired time due to various circumstances such as natural disasters, traffic conditions, or the absence of the delivery address.
・Please refrain from specifying the time within the time zone.

●Delivery method ・Products will be shipped from Japan by courier service or courier service compact.
The shipping company will be Yamato Transport and Sagawa Express. (Please note that you cannot specify the delivery company)

●Delivery address ・You can specify a delivery address other than the orderer.
・If the delivery address is specified, the invoice for the product price and information on the delivery date of the product will be sent to the customer who placed the order.

Consumption tax

●In our shop, we display prices including consumption tax.

Customs duties

●Customers are responsible for their own expenses. In any case, we will not bear any customs duties.

About returns

●How to return ・Returns and exchanges are only accepted for defective products.
・We do not accept returns or exchanges due to customer convenience.
・In the case of overseas delivery, if the product is defective, we will respond with a refund.
・For returns or exchanges due to initial defects, please contact us in advance using the inquiry form within 10 days after the product arrives.
・Once we have confirmed the initial defect, please return the product (including the outer box, accessories, and enclosed items) by cash on delivery within one week. If the product is in stock, we will exchange it for a non-defective product.
・Please note that we are not responsible for any damage or loss during return.
・The delivery receipt at the time of return will serve as a proof of receipt of the return, so please keep it in a safe place.
・We cannot accept returns or exchanges in the following cases.
1.Products that have been damaged or soiled by the customer
2. Order product
3. If any of the products (including the outer box, accessories, and enclosed items) are missing.
4. If more than 10 days have passed since the product arrived, or if there is no prior contact

About name engraving

[Folding fan]
It will be a name engraving on the main bone.
Please select from the pull-down menu on each folding fan product page .

● Name position
A: The rib on the right edge of the folding fan (you can see the name when it is closed)
B: The rib on the left edge of the folding fan (it will be inside when closed, and your name will not be visible)

● You can choose from 5 colors for the text.
gold, silver, black, red, white

● Types of characters Kanji, hiragana, katakana, alphanumeric characters

● Number of characters Kanji, hiragana, katakana: about 6 characters (vertical writing)
Alphanumeric characters: about 8 characters (horizontal writing)
*The size of the letters varies depending on the thickness of the fan bone and the number of letters, so we leave it up to our shop.

Please enter the desired name in the input form on the product page.
The delivery time is 5 business days from the date of order, so if you are in a hurry, please place your order as soon as possible.

Depending on the combination of the rib color and the text color, it may be difficult to see.
We do not accept orders for engraving only.
We cannot accept changes, cancellations, or returns of products after the order has been placed. Please check your name carefully before ordering.

[Dance fan/Decorative fan pattern order]
We take into account the pattern and design of the fan, the size and number of letters, and create the perfect balance.
Please select from the pull-down menu on the product page .

● One place on the fan surface (surface) for name placement

● Types of characters: Kanji, Hiragana, Katakana Alphabets are not allowed.

● Direction of character string
A: Horizontal writing B: Diagonal C: Vertical writing

● Text color gold, silver, black, red, white, blue, reddish purple, bluish purple, green *Only one color can be selected for the text color. (Multiple colors cannot be specified)

● Character size and number of characters
A: Small (about 2-4 cm, up to 5 characters) 2,200 yen
B: Medium (about 6-8 cm, up to 2 characters) 4,400 yen
C: Medium (about 6-8 cm, up to 5 characters) 8,800 yen
D: Large (about 9-12 cm, 1 character) 3,300 yen
E: Large (approximately 9-12cm, 2 characters) 6,600 yen *Please select only one pattern for the character size and number of characters. (Multiple character sizes cannot be specified)
*Character sizes are approximate. We will entrust it to our shop and will produce it with the best balance considering the pattern and design of the fan surface and the number of characters.

Please enter the desired characters in the input form on the product page.
The delivery time is 5 business days from the date of order, so if you are in a hurry, please place your order as soon as possible.

It may be difficult to see depending on the color of the fan surface and the combination of pattern and text color.
We do not accept orders for engraving only.
We do not produce or send design proposals. If you wish, please order in full order.
We cannot accept changes, cancellations, or returns of products (folding fans) after the order has been placed. Please check your name carefully before ordering.

[Daisen/decorated fan full order] (Limited to customers in Japan)
For those who want to create a one-of-a-kind custom-made folding fan that pays close attention to details such as design and color. We accept made-to-order orders. You can specify the position of the name, text color, text color size, font and design according to your wishes, and you can freely design orders.

Please purchase the folding fan that you would like to engrave from the online shop. (Dance fan/decorative fan) Please purchase the full order option together with the fan.

● Name position
A: One side (the surface of the fan side)
B: Both sides (front and back sides of the fan)

● Types of characters Kanji, hiragana, katakana, alphabets, and numbers. Alphabets are not allowed.

● Direction of character string
A: Horizontal writing B: Diagonal C: Vertical writing * Pattern can be specified for each character ex) Name: horizontal writing, date of birth: vertical writing

●Character color gold, silver, black, red, white, blue, red purple, blue purple, green metallic red, metallic blue, metallic red purple, metallic blue purple, metallic green
ex) Name: Magenta, Date of birth: Black, Coming of age celebration: Metallic red for celebration, Gold for adult

● Character size and number of characters
A: Very small (up to 15 characters) 1,320 yen
B: Small (about 2-2.5 cm, up to 5 characters) 2,640 yen
C: Medium (about 6-8 cm, up to 3 characters) 7,920 yen
D: Medium (about 6-8 cm, up to 5 characters) 10,560 yen
E: Large (about 9-12 cm, 1 character) 3,960 yen
F: Large (approximately 9-12 cm, 2 characters) 7,920 yen *Multiple font sizes can be used. increase.
*Character sizes are approximate. We will take into consideration the customer's request, the pattern and design of the fan surface, and the number of characters to create the optimal balance.

●Font
A: semi-cursive script
B: Desired typeface, design character (Please provide an image image)

Order → Production of design proposal, proposal → Customer confirmation → Design correction → Customer confirmation, decision → Production start It is also possible to change or modify the characters. (The font size cannot be changed.) We can produce up to 3 designs. Production takes about 7 business days from design decision. Thank you for your understanding.